Terms and Conditions
Making A Purchase
Lumen Services Limited (trading as Fancy Tapes) aims to deliver goods of the highest quality. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you as soon as possible. If this does occur, you will be given the opportunity to 1) order an alternative, 2) have the products sent as soon as they become available or 3) to cancel the order.
All prices quoted are in British pounds sterling (£) and include Value Added Tax (VAT) at the currently applicable rate where appropriate. We make every effort to ensure the prices are accurate; however changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.
Orders are accepted at the sole discretion of Lumen Services Limited. All transactions are conducted through a secure web server. Payment is by PayPal.
You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.
Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, Lumen Services Limited disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. Lumen Services Limited cannot be held responsible for any loss or damage that may arise from the use of this information.
Shipping And Handling
Lumen Services Limited will ship within the UK and Europe.
We use first and second class post, parcel post or courier services. The choice of available shipping services will depend upon your location. Where a choice of delivery methods is available, you will be able to select your chosen service during checkout.
All orders are normally dispatched within 7 working days; if there is likely to be a delay we inform you as soon as possible. Monday to Friday, we aim to ship within two working days of receiving an order and orders received before 11am are usually dispatched same day. Orders placed after 11am on Friday, any time on Saturday or Sunday are not packed until Monday at the earliest.
All prices are show in UK pounds and are inclusive of VAT where applicable.
Lumen Services Limited VAT registration number is GB897077661.
For general information contact Fancy Tapes by emailing us at email@example.com or by phone on 01327 340718.
Our postal address is:
Unit 1, Building 15
Royal Ordnance Depot
We endeavour to respond to all complaints within five working days. Please email firstname.lastname@example.org or call us on 01327 340718. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.
We want you to be 100% satisfied with your order. So if you are unhappy with your goods for any reason, you can return any item in its original condition, within 14 days of receipt for a replacement or a full refund.
You also have the right to cancel your order within 14 working days without giving a reason and return the goods to Fancy Tapes for a full refund. Any refunds will be made within 30 days of cancellation. Your statutory rights are not affected.